Terms of Service

Effective date: 2026-05-11

1. Introduction and acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the services provided by Nordic Purr Care (“we”, “us”, “our”). By booking, requesting, or using any service from Nordic Purr Care, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all customers, including private individuals and business customers, unless otherwise agreed in writing. Any special agreement made in writing shall prevail over these Terms to the extent of any conflict.

2. Scope of services

Nordic Purr Care provides cat-related care services, which may include, without limitation:

• Cat sitting visits
• In-home feeding and litter care
• Grooming and brushing
• Kitten care support
• Senior cat wellness checks
• Medication administration assistance

Service details, visit frequency, duration, and any special instructions will be agreed in advance, either through booking confirmation, written communication, or a separate service agreement.

We will perform services with reasonable care and skill. However, we do not guarantee any specific outcome, including changes in a cat’s health, behavior, or condition.

We may refuse, suspend, or discontinue services if, in our reasonable judgment, the environment is unsafe, the cat poses a serious risk, the customer has provided incomplete or misleading information, or the requested service is outside our competence or lawful scope.

3. User obligations and responsibilities

You agree to provide accurate, complete, and up-to-date information about the cat(s), the home environment, access arrangements, and any relevant health, behavioral, or safety concerns.

You are responsible for ensuring that:

• We have lawful and safe access to the premises at the agreed times;
• All keys, codes, alarms, and access instructions are correct and functional;
• Your cat(s) are vaccinated, treated, and otherwise cared for in accordance with applicable veterinary advice and legal requirements;
• Any medication instructions are provided in writing and are clear, complete, and accurate;
• Any known risks, including aggression, escape risk, illness, allergies, or special handling needs, are disclosed before service begins;
• Valuables, hazardous items, and prohibited substances are secured;
• You have the right to request the services for the relevant premises and animals.

You acknowledge that cats may behave unpredictably. You remain responsible for your cat’s overall welfare, veterinary care, and emergency decisions unless otherwise agreed in writing.

You must ensure that any medication administration assistance is lawful and appropriate for the animal. We do not provide veterinary diagnosis or treatment and do not replace professional veterinary care.

You agree not to request any service that would require us to act unlawfully, dangerously, or beyond our competence.

4. Payment terms and conditions

Prices, fees, and any applicable taxes will be communicated at the time of booking or in a written price list. Unless otherwise stated, all prices are in Norwegian kroner (NOK).

Payment is due according to the terms stated in the booking confirmation or invoice. If no specific payment deadline is stated, payment is due within 14 days of invoice date.

We may require advance payment, partial prepayment, or a deposit before services commence. Any deposit terms will be disclosed in advance.

If payment is not received on time, we may charge statutory default interest and reasonable collection costs to the extent permitted by Norwegian law.

We reserve the right to suspend or refuse further services if outstanding amounts remain unpaid.

Any additional services, extended visits, emergency attendance, extra travel, or unforeseen tasks requested by you may be charged separately, provided they are lawful and reasonably necessary.

5. Cancellation and refund policy

Cancellations must be communicated as soon as possible by email, phone, or any other agreed communication method.

Unless a different cancellation policy is stated in the booking confirmation, the following applies:

• Cancellations made more than 48 hours before the scheduled service: no cancellation fee, unless non-refundable costs have already been incurred.
• Cancellations made between 24 and 48 hours before the scheduled service: up to 50% of the service fee may be charged.
• Cancellations made less than 24 hours before the scheduled service, or failure to provide access: the full service fee may be charged.

If we must cancel due to illness, safety concerns, force majeure, or other unavoidable circumstances, we will notify you as soon as reasonably possible and, where feasible, offer a rescheduled service or refund for any prepaid amount for services not performed.

Refunds, if applicable, will be limited to the amount paid for the undelivered portion of the service, unless otherwise required by mandatory law or agreed in writing.

Where services have already been partly performed, any refund will be calculated fairly based on the services actually delivered and any non-recoverable costs incurred.

6. Liability limitations

Nothing in these Terms limits or excludes liability where such limitation or exclusion would be unlawful under applicable Norwegian law, including liability for intentional misconduct, gross negligence, or mandatory consumer rights.

Subject to the foregoing, Nordic Purr Care shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of opportunity, or emotional distress, to the extent permitted by law.

We are not liable for:

• Pre-existing illness, injury, or medical conditions of the cat(s);
• Adverse reactions to food, medication, grooming, or other care where information provided by you was incomplete or inaccurate;
• Escapes, injuries, or incidents caused by defective locks, doors, windows, enclosures, or other property conditions not caused by us;
• Loss or damage arising from force majeure events;
• Loss or damage caused by third parties, including neighbors, contractors, or intruders;
• Any veterinary costs unless expressly agreed in writing and caused by our proven fault.

Our total liability for any claim arising out of or in connection with the services shall, to the extent permitted by law, be limited to the amount paid by you for the specific service giving rise to the claim.

You are responsible for maintaining appropriate insurance for your property, pets, and any risks not expressly assumed by us in writing.

7. Intellectual property rights

All intellectual property rights in our website, branding, text, images, service descriptions, templates, and materials provided by Nordic Purr Care remain our property or the property of our licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our materials without our prior written consent, except where such use is permitted by mandatory law.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction, compensation, or obligation, unless otherwise agreed in writing.

8. Data protection and privacy

We process personal data in accordance with applicable Norwegian and EEA data protection laws, including the General Data Protection Regulation (GDPR) as implemented in Norway.

We collect and process personal data only to the extent necessary to provide our services, manage bookings, communicate with you, issue invoices, maintain records, comply with legal obligations, and protect our legitimate interests.

Personal data may include your name, contact details, address, access instructions, billing information, and information relating to your cat(s), including health and care instructions where necessary for service delivery.

We will handle personal data securely and will not disclose it to third parties except where necessary to provide the services, comply with legal obligations, protect rights or safety, or with your consent.

You have rights under applicable data protection law, including rights of access, rectification, erasure, restriction, objection, and data portability, subject to legal limitations.

For privacy-related questions, please contact us using the details in Section 12.

9. Force majeure

We shall not be liable for any failure or delay in performing our obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, strikes, power outages, transport disruptions, government actions, or telecommunications failures.

If a force majeure event occurs, we will make reasonable efforts to notify you and resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may terminate the affected service by written notice, without liability for damages, except for payment for services already performed.

10. Changes to terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or business operations.

The updated Terms will take effect when published on our website or otherwise communicated to you, unless a later effective date is stated. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

If a change materially affects an existing booking, the version of the Terms in force at the time of booking will apply to that booking unless the change is required by law or you agree otherwise.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Norway.

Subject to mandatory consumer protection rules, any dispute shall be submitted to the competent courts of Norway, with Oslo as the agreed venue where legally permissible.

If you are a consumer, you retain any rights that cannot be waived under mandatory Norwegian consumer law.

12. Contact information

If you have questions, complaints, or requests regarding these Terms or our services, please contact:

Nordic Purr Care
Torggata 15, 0181 Oslo, Norway
Email: [email protected]
Phone: +47 23 45 78 19

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Where possible, any invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent and economic effect of the original provision, to the extent permitted by law.